What happens if my child forgot his/her lunch can I charge a lunch?
Yes, you can charge lunches up to a total of $20.00 after you have reached that total you will be turned away until the balance is cleared. Invoices are sent via email at the end of each school week. If you receive an invoice simply print it out attach payment to the invoice and leave it in the basket at the front office of your school. You will receive an email confirming payment within the next week.
When can I cancel lunches?
You can cancel lunch for your child if done 24 hours prior to service of the lunch. This must be done via email then a credit will be issued to your account. Credits work as walk-ins. If you purchased for the entire month then the credit will go towards the next month.
Other questions related to cancellations?
For school events scheduled on short notice, such as field trips or class outings, it is the parent's responsibility to cancel previously ordered lunches. Only credits will be issued for all cancellations (no payment refunds).
How can I switch my lunches?
If you need to switch lunches you must email the needed switch and it can be done manually by our staff.
Do I have to order on the website using my credit card?
We highly suggest that you use the website to do all your ordering. It keeps costs down to a minimal. With our program we can access each day’s list of who has ordered and properly control food and labor costs which are passed along to you. We will accept order’s with a check. All Checks must be made out to Blue Willo and please note any returned checks will have a returned check fee of the amount of original check plus a fee of $50.00
Order Deadlines
What is the deadline if I pay with Credit Card through our web site?
If you are paying by check or paying via the website all orders Must be in by Noon the Saturday prior to service. For example in August 2011 orders for the week of August 15 through August 19 all orders must be received by Noon Saturday August 13, 2011 to receive the pre-order menu price.
Though we try to accommodate all of our customer needs related to the Blue Willo Hot lunch Program, we must maintain these deadlines due to our purchasing and kitchen operation schedule. Thank you for your understanding!
Update my e-mail address, phone number, or other contact information?
You can update all account details in the My Account section, found at the left hand side of the screen after logging into your account.
Change my password?
You can update all account details in the My Account section, found at the left hand side of the screen after logging into your account.
Pay for a walk in lunch?
There are two ways to pay for walk in hot lunch. One is to leave a check at the front office of the school made out to Blue Willo in the envelopes provided or by going onto the website and paying under walk in fees.
View past orders I have placed with Blue Willo?
You can review any past order that you have placed by logging into the site and going to the left hand side of the screen and locating My Lunch Orders.
Add or update a student to my current account?
If you need to add or update a student to your account, simply log on to your account and go to the left hand side of the screen and locate My Children.
View lunches in a calendar format?
Choose the View Lunch Menu link after you log in. Once you are here, you can print out a copy for your refrigerator (or other handy location) by clicking Print this Menu at the top of the page.
Save my credit card details with Blue Willo so I don't have to re-enter this information each time?
For your security we do NOT offer this with our site. In fact no one at Blue Willo has access to your credit card information. When you enter your credit card information it then becomes encoded and goes directly to the banking institution for processing.